Refund policy

Returns & Exchanges

Because each item is made especially for you when you place your order, we do not accept returns or exchanges for:

• Ordering the wrong size
• Changing your mind
• Choosing the wrong color
• Accidental orders

Please review the size charts and product descriptions carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we'll gladly send a replacement or issue a refund at no additional cost.

Lost Packages

If your tracking shows your package was delivered but you cannot locate it:

• Please check with household members and neighbors.
• Contact your local post office or carrier.

If your package is confirmed lost in transit, contact us and we'll help resolve the issue.

Cancellations

Orders may be canceled within 1 hour of purchase. After production begins, orders cannot be canceled because they are custom-made.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. If an incorrect address is entered and the order has already shipped, additional shipping charges may apply for reshipment.

Questions?

We're always happy to help. Contact us through Etsy or our Shopify contact form, and we'll get back to you as quickly as possible.

Every item is created just for you, which helps reduce waste and allows us to offer unique designs. Thank you for supporting our small business—we truly appreciate your order!